The Ambit Energy Satisfaction Guarantee
Energy isn’t a “want” – it’s a “need.” We know that it might sound a bit scary to switch energy providers, especially since it’s something so essential to you and your home.
That’s why we have an iron-clad promise to you:
We are so certain that your transition to Ambit Energy will be flawless, we are willing to guarantee it. If, for any reason, Ambit Energy disconnects your service during the switching process, we will pay your first month’s bill. No questions asked.
In order for Ambit Energy to process your switch and for you to become eligible for this guarantee, we must receive a complete, correct and valid enrollment for your service location. This guarantee only applies to Customers switching to Ambit Energy from another retail electric provider, and not if you are an existing Customer moving addresses. Ambit Energy will not pay your first month’s bill due to interruptions beyond our control: if the electric provider you are switching from has issued a disconnect order that cancels or overrides your switch request, when your poles and wires company is unable to access your meter, or for interruptions that occur after you switch to Ambit Energy.
For questions regarding this guarantee, please call Customer Care.